WNR online shop FAQ

* All international parcel will send by Registered Airmail and all local parcel will send by Local Registered both via by Hong Kong post Office.
* The Shipping rate for each format already included postage, packing and handling. No extra fee!!
* Please note: the prices of all vinyl which show on our web-store are all different than our store due to the postage. We are strongly recommended to all customer to come over and visit to our store in Shanghai street if you around in Hong Kong. thanks a lot.
* 注意:因為郵費嘅原因,我哋所有係網上嘅黑膠價錢都跟我哋門市有啲唔同,所以如果大家住係香港又得閑嘅話,我哋都係建議大家上唻我哋係上海街嘅門市買,會比係我哋網站買平啲又慳郵費。

HOW TO ORDER
Add item(s) to cart and please use the update cart to change qty of each title(s)
Please click Continue Shipping button which is back to the preview item page to add more item(s) or
Proceed to checkout
select Country
write your full name, e-mail, address, phone and select your country
confirm order
Pay your order
All payment via Paypal

SHIPPING & HANDLING:
CD Format
* All CD format will ship via Registered Airmail, E-Express (not available for all countries, please check the Destination details as below).
* International Registered Air Mail cost is HKD$38.00 for first single CD format, add HKD$15.00 for each additional same format as well.
* E-Express cost is HKD$35.00 for first single CD format, add HKD$10.00 for each additional same format as well.
* Postage for those special items such as deluxe package, DVD, boxset…etc, please e-mail us to ask for detail.
* Order multiple items and save on shipping.

VINYL Format
* All Vinyl format will ship via Registered Airmail, E-Express (not available for all countries, please check the Destination details as below).
* International Registered Air Mail cost is HKD$100.00 for first single 1LP format, add HKD$50 for each additional same 1LP format as well.
* E-Express cost is HKD$75 for first single 1LP format, add HKD$25 for each additional same 1LP format as well.
* Postage for those special items such as Deluxe 1LP, 2LP, 3LP, Boxset…etc, please e-mail us to ask for detail.
* Order multiple items and save on shipping. Usually if you planning to order the vinyl up to 3 or 4 copies, parcel ship via E-Express, EMS / SpeedPost is much cheaper and faster. Please don’t hesitate to contact us for more details.
* we will do to refund the overcharge postage for those e-express buyer whom bought Vinyl.

SHIPPING SERVICE
E-EXPRESS SERVICE – HONG KONG POST OFFICE:

e-Express offers senders end-to-end online tracking of the items sent to receivers as well as extra convenience. It could be the perfect mailing tool for you.
http://www.hongkongpost.hk/en/sending_mail/international/air/eexpress/index.html

We are highly recommended E-Express service for all available countries buyer.

Destination: United States, Canada, Brazil, Great Britain, France, Germany, Netherlands, Switzerland, Spain, Russia, Norway, Sweden, Denmark, Israel, Japan, South Korea, Macao , Vietnam , Cambodia, Thailand , Malaysia, Singapore, Philippines, Indonesia, Australia and New Zealand.

Weight: 2kg or below
Delivery speed: It will take 7 to 14 working days for mail items to reach recipients (subject to flight availability and customs clearance and aviation security check etc.). Mail items will be treated as priority mail in the destinations, speeding up mail processing.

「e-郵寶」服務 / “EC Post” Service
* HKD$70 Flat Rate per Item Weighing 2kg or less
* Items sent through “EC Post” can be delivered in 4-10 working days. No compensation or refund of postage will be payable for delivery delays.
* The maximum weight limit is 2kg and the size limit is length 1.5m, length and girth combined 3m. For sending items weighing above 2kg
* We are highly recommended E-Express service for all  customer in China.
* we will do to refund the overcharge postage for those “EC Post” buyer from China.
* https://www.speedpost.hk/speedpost/info/services.jsf?pid=ec

CREDIT CARD / PAYPAL
* You don’t need a paypal account to pay via paypal, simply click “dont have a paypal account” in next section
* We accept major credit cards like Visa, Mastercard etc via PayPal-service (you dont need an account). Our paypal account is whitenoiserecordshk@gmail.com

FREQUENTLY ASKED QUESTIONS
Our Returns Policy
We will replace any factory-defective item or factory-shrunk item purchased from White Noise Records with a fresh copy of that title.
Please email us at whitenoiserecordshk (at) gmail (dot) com and provide the artist, title and format of the defective item, the problem with it, and purchase date. One thing to note, if we need you to send it back, please be sure to pack it well; we can’t be responsible for replacing items trashed by our wonderful Hong Kong local postal service.
We are unable to grant cash refunds; if we are out of stock on the defective item’s replacement copy, we’ll credit your paypal payment for the item so you can either purchase an alternative or wait for the original item to come back in-stock. Unfortunately, we are not able to accept returns on an item because you don’t like it once you hear it.

Order Confirmation via Email When you order on our website you’ll receive an immediate confirmation of receipt of your order via email. The email will include a tentative order amount, including estimated invoice total. This confirmation does NOT mean your order has already been picked but mean this already charged to your payment via paypal.com. If you didn’t receive a confirmation e-mail, it’s likely something went wrong with the order. please e-mail us at whitenoiserecordshk (at) gmail (dot) com and we’ll get back with you A.S.A.P.

Out of stock / backorders & preorders
What if something is out of stock? Do you do backorder? We will ship what’s in-stock from your order and refund you the difference. We don’t actually do back-order, so if something is listed as out-of-stock on your invoice, you’d need to re-order it. If you’d like to be notifed if something is out of stock PRIOR to shipping, please mention so in the “Order Comments” field.

Pre-orders will ship until all products are available for dispatch, and generally arrive by or before the street date. Street dates are visible on the item page, and if your pre-order hasn’t arrived by the date you’d expected, it’s worth double-checking the item page as all street dates are subject to change.
We’ll ship your full order out when the pre-order is available to ship. If you’d like for us to ship what’s available immediately, us at whitenoiserecordshk (at) gmail (dot) com and we can make the proper arrangements.

Contact Info
You can reach us at White Noise by:
email : whitenoiserecordshk@gmail.com
phone : +852-25910499
Our street address is: 1/F, 720 Shanghai Street, Prince Edward, Kowloon, Hong Kong

Our Privacy Policy
We do not sell, rent, trade or give away our customers’ personal information (including– but not limited to– email addresses) to/with other companies, promise. Except when volunteered, White Noise Records nor its eventual advertising agents does not/will not collect any personally identifiable information about users, such as name, address, phone number, or e-mail address. In some cases, you may voluntarily provide personal information (name, address, email address, etc) when you order merchandise or request a catalog from whitenoiserecords.org. We keep such information in a private database so that we may maintain a mailing list for the exclusive use of whitenoiserecords.org. We do not sell, give away or trade this information to any other company or entity outside of whitenoiserecords.org and White Noise Records Hong Kong.

Security
Orders submitted via the Secure Ordering option on WhiteNoise’s “shopping cart” system.
We will not under any circumstances give or sell any information provided to us to any third parties. Any credit card transactions are handled by PayPal and you can find all the necessary information on credit card privacy at the PayPal

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Question not answered?
Please reach us by:

E-mail – whitenoiserecordshk@gmail.com
phone : +852-25910499
Shop Address: 1/F, 720 Shanghai Street, Prince Edward, Kowloon, Hong Kong

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